The AI video generation service that operated at Seedance2.ai now runs under a different name at a different domain. Accounts were carried across in full: there is no manual migration process, no account-linking flow, and no requirement to re-register.
What follows is a procedure for resuming use of an existing account at the current address, verifying that credits and subscription status transferred correctly, and updating the references that do require attention. Consumer accounts need steps one through five. Anyone with an API integration needs step six as well.
Before starting
Two pieces of information should be to hand:
The registration email address. This is the address the account was originally created under, which may differ from an address in current use.
The original sign-in method. Accounts created through a third-party provider such as Google have no password associated with them. Attempting an email-and-password sign-in on such an account will fail regardless of what is entered.
Where neither is certain, an old confirmation or receipt email from the service will identify both.
Step 1: Open the current address
Navigate to Seevio.ai directly rather than through a saved bookmark or browser autocomplete. Cached redirects and stale address bar entries route to the previous domain and are a common source of apparent access failures during any domain change.
Redirects from the old domain are in place, so arriving via the previous address will also work. Direct navigation is the more reliable route while redirects remain in a transitional state.
Step 2: Sign in with existing credentials
Use the sign-in option matching the method the account was created with. The user database was not reset during the move, so credentials that worked on the previous domain remain valid.
Password managers frequently fail to offer stored credentials at this stage. Entries are commonly scoped to a specific hostname and will not surface on a different address. The saved entry’s URL should be updated, or the credential copied across manually.
A prompt to create a new account indicates either the wrong sign-in method or the wrong email address, not an account that failed to transfer.
Step 3: Verify the credit balance
The credit balance appears in the account dashboard after sign-in. Balances transferred at face value — no conversion, expiry, or re-denomination was applied during the move — so the figure shown should match the balance held before the change.
This applies equally to accounts dormant since before the transition. Credits on inactive accounts were not cleared.
Where a balance does not match expectations, the transaction history in the billing section records credit purchases and consumption and will identify the discrepancy. Balances that remain unexplained should be raised with support, quoting the account email address and the expected figure.
Step 4: Check subscription status
Subscriptions continue uninterrupted on their existing billing cycle at their existing price, processed through the same payment provider as before. The subscription section of the account shows the current plan, renewal date, and payment method on file.
Two points warrant attention here:
The card statement descriptor changed. Future charges appear under the current service name. An unrecognised descriptor is a frequent cause of unnecessary chargebacks and should be checked against the subscription record before any charge is disputed.
Subscriptions active before the move remain active. A plan that was never cancelled has continued to bill throughout the transition. Accounts no longer in use should be cancelled through the subscription section rather than left running.
Payment methods do not need re-entering. Cards on file transferred with the account.
Step 5: Locate previously generated videos
Videos generated before the change remain in the account library under the same retention terms as before and can be downloaded in the usual way.
Direct video URLs issued under the previous domain fall under the same redirect arrangement as the rest of the site. Where such links were embedded in published content, saved into a database, shared with clients, or referenced from external tools, they should be updated to the current domain. Redirects are transitional, and material intended to remain accessible long-term should not depend on them.
Anything required for archival purposes is best downloaded locally rather than left as a hosted link.
Step 6: Update API integrations
This step applies only to accounts calling the service programmatically.
The API base URL changed with the domain. Requests addressed to the previous host will fail, potentially without visible errors depending on how the client handles timeouts and retries.
Authentication credentials were not rotated. Existing API keys remain valid; only the destination host requires changing.
Three items should be updated together:
- The base URL, across every environment — production, staging, and any scheduled or batch jobs that may not run daily and would otherwise fail unnoticed.
- Callback and webhook destinations. Integrations receiving asynchronous task-completion notifications should be confirmed to resolve to the current host.
- Stored video URLs. Applications persisting generated video URLs hold records containing the previous domain. These should be rewritten in place rather than left dependent on forwarding.
Retirement schedules for legacy API hosts are typically shorter than for user-facing redirects. Teams running production workloads should confirm the deprecation timeline for the previous endpoint with the operator rather than inferring it from current redirect behaviour.
Step 7: Update saved references
Once access is confirmed, remaining references to the previous domain should be corrected:
- Browser bookmarks and bookmark bar entries
- Password manager entries, updated to the current hostname
- Internal documentation, wikis, and onboarding material
- Links published in articles, descriptions, or social profiles
- Any monitoring or uptime checks configured against the old address
Troubleshooting
A verification email does not arrive. Standard causes apply: spam filtering, corporate mail rules, or an address deactivated since registration. Where the registration address is no longer accessible, support should be contacted directly rather than through an account recovery flow that would deliver to the unreachable address.
Sign-in succeeds but the account appears empty. This usually indicates a second account under a different email address, common where a user registered once with an email address and again through a third-party provider. Both addresses should be tried.
The subscription shows as inactive. Confirm whether the payment method on file expired during the transition period. Expired cards produce failed renewals independently of the domain change.
Generation requests fail after sign-in. Confirm the credit balance is sufficient for the requested parameters. Credit consumption scales with duration and resolution, so a balance adequate for short clips may not cover longer or higher-resolution output.
Further reference
The operator has published a migration notice setting out sign-in behaviour, credit and subscription continuity, and the status of the previous domain. Issues not resolved by the steps above should be directed to support through the current site, quoting the original registration email address.
Amanda Dudley is a lecturer and writer with a Ph.D. in History from Stanford University. After earning her doctorate in 2001, she decided to pursue a fulfilling career in the educational sector. So far, she has made giant strides by working as an essay writer for EssayUSA, where she delivers high-quality academic papers to students who need them.
